Refund Policy
Effective date: 2026-09-21
This policy applies to purchases from Tenthire, registered under S4342269B at Raffles Avenue 30, 039803 Singapore, Singapore.
This refund policy applies to Tenthire and its published services for tent and marquee hire in Singapore.
Eligibility for Refunds
Refunds are available for services booked through Tenthire, provided they meet the outlined criteria.
Exclusions from Refunds
Refunds do not apply to services rendered or if the event is canceled due to weather conditions.
How to Request a Refund
To request a refund, please contact our support team with your booking details and reason for the request.
Refund Processing Time
Refund requests will be processed within 14 business days after approval. Please allow time for the transaction to reflect in your account.
Cancellation Policy
Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.